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3(16) Account Manager

Ubiquity Retirement + Savings

in Remote / San Francisco CA / AZ / CO / FL / IL / KY / LA / MA / MO / MS / NC / NJ / NV / NY / OH / OR / RI / SC / TN / TX / WA

Logo for Ubiquity Retirement + Savings

Company Description

Ubiquity Retirement + Savings® is a leading fintech company that sits at the crossroads of HCM, SaaS, and robo-record keeping. Our mission is to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support. For over 2 decades, we have helped workers save more than $2.5 billion and opened retirement plans for 9,000+ small businesses—pioneering a transparent, flat-fee, customizable savings experience. Our tenured team are retirement experts and future-you champions! Learn more at: myubiquity.com

The only thing as unique as our business model is our company culture. We thrive on accountability, collaboration, and transparency. Proudly one of the Best Places to Work in the Bay Area and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. With mottos like "Freedom With Accountability," we are a family of friends who like to get it done and do it with passion.

Recognition

  • Rated as one of the 100 fastest-growing companies in the Bay Area by the San Francisco Business Times (for nearly a decade)
  • Ranked as one of the top 5000 fastest-growing private companies in the nation by Inc. Magazine (11 years running)
  • Listed as one of Business Week’s 100 fastest-growing inner-city companies in the nation (every year since 2012)
  • Ubiquity also produced a hard-hitting and feature-length documentary with producers and editors out of CNN. Watch Broken Eggs: The Looming Retirement Crisis in America, today. 

Job Description

The 3(16) Account Manager (the “Account Manager”) is responsible for the day-to-day management of an assigned caseload of the adopting employers of a Pooled Employer Plan (PEP). The Account Manager is expected to maintain client relationships, monitor plan operations, and perform plan administrator function on an as-needed basis. The Account Manager also consults internal service team members via email and occasionally by phone on a day-to-day basis.

Core Responsibilities

  • Provide high level of service to clients
  • Interpret plan documents
  • Maintain thorough knowledge of ERISA, IRS & DOL regulations regarding qualified plans including, but not limited to, Pooled Employer Plans
  • Determine employee eligibility
  • Work in collaboration with the Compliance department to calculate annual contributions
  • Prepare Government Forms: 5500 and Related Schedules, 5558, 5330, 8955 and works with plan’s auditor and ability to discuss Forms with the client
  • Identify any necessary software enhancements to facilitate the provision of 3(16) services
  • Trust accounting and reconciliation
  • Review and approve participant requested loans and distribution requests
  • Ensure completion of RMD distributions by designated deadlines
  • Review and approve Qualified Domestic Relations Orders (QDROs)
  • Advise clients on new plan design options
  • Annual year-end clean-up to include follow-up on forfeiture re-allocations and source transfers determined during the compliance review
  • Work with clients to terminate or spin-off a plan
  • Monitor plan contribution deposits and compliance with DOL and IRS deposit deadlines
  • Operate within pre-existing KPI and SLAs set forth by the supervisor
  • Devise and execute on operations to terminate bad actors from the PEP or 3(16) services
  • Maintain an orderly workflow according to priorities

Qualifications

Competencies

401k Knowledge - Extensive knowledge of ERISA regulations governing 401(k) and Profit-Sharing Plans (defined contribution). Some knowledge of Pooled Employer Plans preferred.

Strategic - Observes where current trends will lead, and how they many influence the organization’s direction specifically as they relate to new industry regulations.

Customer Focus - Focuses on internal and external customers at all times. Has the ability to discuss all plan-related matters with clients. Takes customer’s feedback to find new ways to improve. Emphasizes a team approach to providing great customer service. Seeks customer feedback and ensures needs have been fully met.

Communication - Uses appropriate and effective language used for any given situation and actively engages in conversations to understand others’ message.

Accountability - Takes personal responsibility for the quality, accuracy, and timeliness of work, and achieves results with little oversight.

Integrity - Ability to ensure high standards of quality control over department processes to promote accuracy and accountability and minimize operational risk.


Skills + Experience

  • Minimum of 8 years experience in retirement industry compliance role
  • Four-year BS/BA Degree
  • Extensive knowledge of non-discrimination testing, annual form 5500 preparation and filing, and annual benefit calculations
  • Working knowledge of compliance testing software, 5500 software and tools
  • Comfortable multi-tasking and troubleshooting complex situations
  • Strong attention to detail and high degree of accuracy
  • Ability to diagnose problems and produce solutions
  • Ability to flex between working autonomously and as part of a team
  • Excellent follow through and communication through email, phone, and in person
  • Basic understanding of ASC (Actuarial System Corporation) 5500 and valuation software preferred
  • 3(16) Fiduciary Services knowledge preferred


Additional Information

This is a permanent, full-time position. Remote candidates will be considered. Please follow application instructions carefully and note that a cover letter is required along with your resume.

We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

We offer:

  • Competitive compensation package
  • Generous stipend toward premiums for medical, dental, and vision
  • Learning and development stipends
  • 401(K) Match
  • Monthly wellness subsidies
  • Equity incentives
  • Flexible PTO policy
  • Time off for volunteering
  • Emphasis on internal promotions
  • Regular performance reviews
  • Telecommuting

Ubiquity Retirement + Savings is an equal employment opportunity employer for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws.

How to Apply

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