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Operations Analyst

PCS Retirement

in Telecommute / Philadelphia PA / FL

Logo for PCS Retirement

About PCS Retirement

PCS Retirement, LLC is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts.

To learn more, visit

Job Summary

Responsible for performing multiple correction functions in a daily valuation retirement plan environment

Job Accountability

  • Monitor incoming correction requests and review within 24 hours. Evaluate requests, ensure required documentation is provided, determine necessary processing, and communicate required action within required  timeframes
  • Process complex retirement account corrections from both internal and external errors. Evaluate each individual scenario and determine appropriate course of action. Process from start to finish based upon predetermined methodology and ensure completion within strict timeframe. This will involve advanced calculations, including rate of return and dividend allocation, and manipulations in Excel
  • Research and resolve correction requests, share reconciliation variances, and negative share balances
  • Process and monitor manual trades across various custodians
  • Manage escalated requests from both internal and external customers. Evaluate each individual scenario and prioritize tasks to guarantee timely resolution
  • Contact internal and external customers to resolve account issues and provide concise written, and/or oral communication regarding corrective action taken
  • Track and remit invoices to internal Billing department in relation to labor charges and/or reimbursement of prefunded corrective trade losses
  • Process and verify valuation updates for outside assets on internal recordkeeping system both on a quarterly schedule and as requested
  • Maintain updated Correction policies and procedures
  • Additional responsibilities as assigned by supervisor


  • Bachelor’s Degree preferred
  • 2-3 years’ experience working with retirement plans or within the finance industry required
  • Salesforce experience preferred
  • Excellent written and oral communication skills
  • Proficient in Microsoft Office, with a focus on Excel
  • Ability to exercise independent, mature judgment, prioritize tasks & maintain confidentiality required
  • Experience working in a fast-paced, team-oriented, and collaborative environment.

Additional information

As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool.

We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

How to Apply

Please send cover letter and resume to

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