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Notices and Disclosures Specialist

401K Generation

in Altamonte Springs FL

401K Generation

401K Generation is a Registered Investment Advisory firm providing financial and fiduciary services to employer sponsored 401(k) plans and private wealth management services to individuals.  As a 3(16) Plan Fiduciary, we manage the day-to-day administrative tasks for 401(k) plans nationwide. We are committed to helping individuals prepare for their financial future and relieving businesses across American of the administrative burdens of a 401(k) plan. We hold ourselves accountable and pride ourselves on delivering uncomplicated and innovative retirement plan solutions. This dynamic, fast-growth company is seeking a Retirement Plan Concierge – Notices and Disclosures to join our team and grow with us.

Job Title:  Retirement Plan Concierge – Notices and Disclosures

Report to: Client Services Manager

Status:  Full Time/Non-Exempt

Position Summary:

The Retirement Plan Concierge – Notices and Disclosures will demonstrate consistent proficiency in customer service with an emphasis on responding to customer requests and resolving customer issues with utmost courtesy and professionalism. The primary responsibility for this role is preparing and distributing notices and disclosures which requires great attention to detail. This position requires schedule flexibility.

Job Description:

  • Address plan sponsor and participant requests by telephone, email, or online (e.g. chat, social media)
  • Document each customer encounter with proper internal/external documentation in CRM
  • Assist participants with 401(k) plan inquiries
  • Collaborate with the client support team and other departments to ensure thorough, timely resolutions are provided to clients
  • Compose consistent professional communication
  • Prepare and distribute notices and disclosures to clients timely and accurately
  • Continually maintain knowledge of all company services
  • Maintain and ensure confidentiality of plan and participant information
  • Practice organization and time management skills including prioritizing work and requesting additional work when appropriate
  • Meet or exceed metrics on a consistent basis

Job Qualifications:

  • Minimum one year previous customer service experience required
  • Prior experience in the retirement plan industry with a focus in Defined Contribution Plans preferred
  • Must obtain Retirement Plan Fundamentals (RPF) certification within first year of employment
  • Exceptional organizational skills, strong attention to detail and ability to multi-task
  • Ability to work independently and also be part of a team environment
  • Proficiency with Excel, Word and Outlook required. Salesforce experience a plus
  • Availability to work shift schedules including evenings
  • Flexibility to work mandatory overtime in order to meet business needs.
  • High school diploma or equivalent required
  • Must be at least 18 years of age
  • Must be authorized to work in the US
  • Excellent verbal and written communication skills
  • Ability to produce grammatically correct written correspondence
  • Must be able to pass a criminal background check

How to Apply

To apply, send resume to careers@401kgeneration.com


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