COVID-19 News
COVID-19 Webcasts

Featured Jobs

Distribution Specialist

Carpenter Morse Group
(Telecommute / Longwood FL)

Carpenter Morse Group logo

Plan Administrator

Independent Retirement
(Telecommute / Portland OR)

Independent Retirement logo

Client Success Specialist

Ubiquity Retirement + Savings
(Telecommute / San Francisco CA / AZ / CO / FL / IL / KY / LA / MA / NC / NJ / NV / NY / OR / SC / TN / WA)

Ubiquity Retirement + Savings logo

Free Daily News and Jobs

“BenefitsLink continues to be the most valuable resource we have at the firm.”

-- An attorney subscriber

Mobile App image LinkedIn icon
Twitter icon
Facebook icon

View All Jobs, Sorted by Date

Product Support Specialist part of Wolters Kluwer Legal & Regulatory

in Telecommute / Madison WI part of Wolters Kluwer Legal & Regulatory


The Product Support Specialist will support users of the system, specifically the compliance, documents and portal software products.

ESSENTIAL DUTIES AND RESPONSIBILITIES provides administrative, document and compliance software for retirement plan service providers. This specialist supports customers by answering software questions, specifically for documents and/or Compliance and portal products.

 This position requires that the individual:

  • Assist customers with technical questions as they relate specifically to the products via phone and email
  •  Assist customers with product software questions via phone and email
  • Ensure support is accurate and timely. support emails generally answered in less than two business hours and calls are handled immediately. serves nearly 3,000 customers around the country and averages 1,000 - 2,000 support emails per month. support personnel have the highest NPS scores among their industry peers.
  • Assist with other duties as time permits


Various ad hoc activities as required


  • Four year College Degree or 2 years of industry experience
  • Plan administration/past third-party administrative (TPA) experience preferred
  • document or compliance and portal experience strongly preferred
  • Willingness to expand retirement plan knowledge to earn an industry-recognized credential
  • Industry credentials: QKA preferred but not required
  • Proficiency in MS Office products such as Excel, Word, Outlook and other typical business software applications
  • Excellent customer service skills, including superior written and verbal communication skills
  • Ability to work in a team environment and help other team members when needed
  • Strong technical, analytical and problem solving skills
  • Ability to perform work independently with minimal supervision and to exercise sound, independent judgment and discretion.
  • Ability to manage multiple concurrent projects


Minimal travel required to our various locations and work in the field with customers and reps.


Normal office environment

How to Apply

Qualified candidates should send resume and cover letter to  Please no phone calls. 

View All Jobs, Sorted by Date

Manage This Listing (employer only)

© 2020, Inc.