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Manager, Defined Contribution Administration

Group RHI

in Telecommute / Spring TX / Dallas TX / University Place WA

The Companies of Group RHI are premier providers of customizable, unbundled solutions across the full spectrum of retirement plan design, implementation, administration and actuarial services.

Purpose of position

The Manager of Defined Contribution Administration is a role designed for a motivated, detail-oriented retirement plan professional with strong leadership skills.  The Manager will oversee a team of retirement plan administrators and be responsible for managing workflow and ensure deadlines, service, and compliance expectations are met. 

Primary Duties and Responsibilities

  • Manage a team of 10-14 retirement plan administrators
  • Motivate, lead, and support team members to provide excellent customer service while meeting internal and regulatory deadlines
  • Interface with other DC Administration Managers on a regular basis to coordinate continuous and holistic process improvement
  • Clearly document processes and update as needed
  • Resolve and provide solutions for internal questions and issues that arise within team
  • Communicate with clients, financial advisors, CPAs, and other professionals on escalated service or compliance related items regarding your team 
  • Develop alternatives that will improve efficiency, make recommendations for changes, and assist in implementing changes to the DC administration team
  • Train and mentor staff members.  Be a subject matter expert in compliance testing and industry knowledge
  • Monitor team productivity
  • Assist team with ASC software related questions surrounding plan administration
  • Point of contact for a small block of key client relationships on the team
  • Lead special projects and initiatives as needed
  • Perform annual performance reviews and set personal goals for team members to achieve

Competencies Required

  • Excellent knowledge of ADP/ACP, 415, 410(b), Top Heavy and 401(a)(4) non-discrimination testing
  • Ability to manage staff located in multiple offices and remote locations
  • Coach, motivate, and mentor employees to achieve company goals in a results-oriented team environment
  • Key contributor to the improvement of the company’s operations processes and procedures
  • Must be detailed and possess strong organizational skills
  • Time management focused adhering to deadlines and timelines
  • Ability to analyze a situation and provide solutions
  • High proficiency with Microsoft Office applications
  • Demonstrated excellence in written and verbal communication
  • Conveys a professional and positive attitude while leading a team in a fast-paced environment

Education and Qualifications

  • 5 or more years of supervisory or management experience in the retirement plan industry
  • Experienced with ASC software
  • Broad knowledge of the retirement plan industry, exemplified by one or more ASPPA QKA and/or ERPA designation or NIPA equivalent

Travel Requirements

  • Minimal, as needed

Group RHI offers a business casual environment, a flex-time working schedule, competitive salary and a generous benefits package. We also understand the importance and place a strong emphasis on career development and continuing education

How to Apply

Please send resume to Matt Knorr at

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