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DC / 401(k) Support Specialist

Actuarial Systems Corporation - ASC

in Sylmar (Los Angeles) CA / Telecommute

Do you like making someone’s day? Do you find satisfaction in solving a problem and crossing it off your to-do list? Do you like teaching others? Do you enjoy working with bright, supportive colleagues? If so, you might love working at ASC. ASC is seeking a self-motivated pension professional to join a support team known for superior customer service. The company places a high value on work-life balance and creating a positive, fun, and stable environment. Most staff have been with ASC for over 10 years, demonstrating the enjoyment they receive from being a part of the ASC team.

Job location may be-telecommuting or in our Los Angeles, CA area office. Benefits include 37.5 hour work week, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, continuing education / conference attendance, and home office costs.

Your primary role would be to help our many users of the ASC DC / 401(k) Valuation system. This would include training and conversions. Secondarily you would support our web-based DGEM products, including our Form 5500s and CATTS CRMW software.

Join our team who provide:

  • Client Support via phone, email and online video share
  • Client Training via the web weekly, plus 4-5 onsite trainings annually
  • Event type presentation webinars, 1-2 annually
  • Creating and updating training materials, including webcasts, video series, user guides, online Help and FAQs
  • Working with clients and developers to deliver product enhancements

Knowledge and Skills needed:

  • Excellent customer service mindset – focused on helping and teaching
  • ASC system experience (2+ years)
  • Exceptional organizational and time-management skills, with the ability to work independently
  • Creative problem-solving
  • Clear communication style
  • Comfort with software and the ability to apply new technology
  • Industry knowledge – Professional designations (e.g. ASPPA, NIPA) are valued
  • Patience and a sense of humor are vital for ASC support team employees!

How to Apply

If you think you might enjoy this role, send your resume to jobs@asc-net.com


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