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Customer Service Representative

Nova 401(k) Associates

in Houston TX

Nova 401(k) Associates

Looking for a challenge with a vibrant company in a stable industry?  Are you excellent at communicating verbally over the phone and via email?

Nova 401(k) Associates is a rapidly growing national third party consulting firm providing administrative services to companies sponsoring 401(k), pension and other qualified retirement plans.   We have a nationally recognized sales team allowing us to grow in excess of 20% per year providing advancement opportunities for our professionals.

We are looking to fill an entry level Participant Specialist position in our Houston office. The hours for this position will be 9:30a – 6:00p with a 30 minute lunch period.  Although welcome, industry experience is not necessary and paid training will be provided. Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates.  In order to pass the three required exams, most individuals must invest time studying during personal time.  For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA’s website at www.nipa.org.

Job Responsibilities:

  • Responsible for answering the Nova participant services line
  • Work directly with participants and clients to help complete forms, answer questions, etc.
  • Establish solid working relationship with all vendors and plan sponsors to ensure open and accurate communication
  • Provide data entry assistance for Distribution Department
  • Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
  • Perform other related duties as required


  • Minimum of high school diploma or equivalent. Some college or professional training is preferred
  • Professional appearance required (business casual attire)
  • Knowledge of phone systems and phone etiquette, including professional phone manners
  • Comfortable working online
  • Excellent written and verbal communication skills and customer service skills
  • Ability to maintain confidential information
  • Superior organizational skills
  • Proficiency with MS Excel and MS Word
  • Flexibility, adaptability and ability to multi-task
  • Clean background check
  • Bilingual speaking a plus
  • Committed to lifelong learning and coachable

We get it. We listen. We communicate.

How to Apply

Please apply online using this link.

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