Sales Manager (Associate Director of Client Relations)
Pennsylvania State University
in University Park, PA
Penn State Extension is an organization on the move and a leader in learning environment innovation. We are building and implementing a new business platform and product development process aimed at enhancing our reach and value to 21st Century
customers. A description of our new business approach can be seen at http://agsci.psu.edu/atlas.
Penn State Extension is seeking a high performing individual interested in serving as the
ambassador and face of the organization at the state level. They will be responsible for developing long-lasting relationships with customers and key stakeholders to match priority issues and needs of the customer with organizational
The Client Relationship Leader must stay current on all Extension products, expertise, and services and effectively communicate the value and impact of the organization to customers/stakeholders, maximize organizational
relevance and revenue, grow the customer base, and work with key stakeholders to advocate for and secure funding.
The individual who serves in this position is a member of the senior management team of Penn State Extension and is responsible
for proving management strategy to build, grow, and maintain long-lasting organizational relationships with key customers and stakeholders. They provide leadership, strategy, goals, and training for the Extension Client Relations Managers across the
state who work within defined territories to build organizational and brand awareness, support and expand existing and new client relationships, serve as organizational liaisons, and ensure excellent customer service and satisfaction.
position will grow sales and engage stakeholders in advocacy for funding support. They will develop effective practices, processes, procedures and policies for the organization. This individual will work with the Associate Director of Programs to
ensure product development mix and alignment with customer needs and delivery at the local level to ensure revenue goals are met.
Specific responsibilities include:
Leadership and Supervision: Provide strategy, leadership,
supervision, processes, training and support for 10 Client Relations Managers across the state and two urban center directors.
Define territories and set annual goals and metrics for success including defining target audiences, contact
expectations and frequency, product sales/distribution and reporting requirements.
Complete annual performance reviews.
Product Supply and Demand: Work with associate director of programs and assistant directors of programs
to ensure the organization's product mix and price aligns with organizational core competencies, goals, and priorities as well as customer demands, changing trends, and competition.
Brand Ambassador and Liaison: Serve as a brand
ambassador and monitor and ensure development of relationships with key stakeholders, county commissioners and the county commissioners association of Pennsylvania to expand county support and funding as well as with state legislators and appropriations.
Support Strategic Units in Implementing Strategies: Work with AG Communications and Marketing on e-commerce, communication and marketing strategies around products, services, and impacts.
Work with College Relations on external
relations, extension board management, and legislative advocacy efforts.
Conflict Resolution and Risk Management: Support and assist client relations managers with issues and conflict resolution, risk management strategies, and other
complex challenges as appropriate.
Budgets and Practices: Develop, implement and manage budgets, best practices, processes, procedures and policies.
Organizational Leadership: Serve on Penn State Extension senior
leadership team and provide leadership and input into mission, strategic vision, strategies, goals and priorities and ensure the Client Relationship Managers understand and properly represent these attributes in their responsibilities as brand
This job will be filled as a level 4, or level 5, depending upon the successful candidate's competencies, education, and experience.
Typically requires a Bachelor's degree or higher plus six years of related
experience, or an equivalent combination of education and experience for a level 4. Additional experience and/or education and competencies are required for higher level jobs. Candidates must demonstrate effective human relations skills, a commitment
to diversity, and outstanding communication and marketing skills. Candidates must also demonstrate experience in developing and maintaining customer relationships and possess strong analytical, strategic planning and implementation skills. A
thorough understanding and demonstration of knowledge of sales strategies and target audiences is required as well as excellent conflict resolution and problem solving abilities.
CAMPUS SECURITY CRIME STATISTICS: For more about
safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/ ,
which will also provide you with detail on how to request a hard copy of the Annual Security Report.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants
without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.